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Can I return faulty goods for a refund or an exchange?
Yes, of course. When it comes to guarantees, we insist that we should take the risk not you – that’s why everything you order is ‘Guaranteed Forever’.
Our guarantee is straightforward – it simply says:
“If anything you buy from us develops a defect at any time, return it and if we can confirm that the cartridge is faulty we will replace your purchase.
You could call it a lifetime guarantee,
Can I return unwanted goods for a refund or an exchange?
We’ve all made mistakes. If you order an incorrect item or no longer require it, we will be happy to exchange or make a refund within 15 days of purchase. All we ask is that the item is returned in resaleable condition with the packaging unopened.
How do I organise a return?
We’ve made it quick and easy for you to arrange the return of faulty or unwanted items. Just email
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with your order number and why you would like to return the iteam and we will generate a Return Authorisation Number for you in seconds.
Please Note: All returns must be pre-authorised by Tinta Espana, sent to the address we give to you and accompanied with a Return Authorisation Number which we will generate for you. Packages returned without this number clearly written on the package or sent to the incorrect address will be refused.
We recommend that you ask your Post Office for a Proof of Posting certificate as we cannot be held liable for items that are lost in the post.
Any goods returned using our recycling envelopes or sent to the recycling address will be accepted into our recycling scheme and will not be eligible for refund or replacement.
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