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Purchase Protection from PayPal

PayPal can help protect your purchases, no matter where you shop. To find out how you're covered for a specific purchase, find the situation that applies to you, below.

• It's about an eBay purchase

  The eBay resolutions process is available for items purchased on the US eBay.com site and covers the full purchase price and original shipping costs on eligible items. If your item was not received or the item received is different from what was described in the listing, go to eBay's resolutions page to file a dispute. eBay Resolutions

• It's about any other online purchase

  You were charged for something you didn't buy

  As a fraud-prevention measure, we send an email confirmation for every online PayPal payment that you make. If you receive an email confirmation for a transaction that you didn't approve, contact us immediately and we'll work to quickly resolve the issue — you won't be responsible for any unauthorized charges.

  What you bought never showed up

  Regardless of where you shop online, PayPal's Buyer Complaint Policy lets you submit a dispute for an item you don't receive. You have the opportunity to resolve your dispute directly with the Seller or escalate to a claim. See eligibility

  What you bought was very different from what you actually got

  PayPal's Buyer Complaint Policy lets you submit a dispute for an item that is significantly not as described. By doing so, you have the opportunity to resolve your dispute directly with the seller. Visit the PayPal Resolution Center to file a dispute. See eligibility